Returns & Exchanges

Orchid LYF Return Policy

Thank you for shopping with Orchid LYF! We are committed to providing you with a seamless shopping experience. Please review our updated return policy carefully before making a purchase.

1. Payment Options

• Prepaid Orders:
  We primarily accept prepaid orders. Ensure full payment is made before your order is processed and shipped.
• Partial Payments (Partial COD):
  For partial COD orders, a non-refundable advance fee of ₹149 is required at checkout. The remaining balance is payable upon delivery.

2. Non-Refundable Products

• Non-Refundable Policy:
  Most of our products are non-refundable. We conduct stringent quality checks to ensure that every PU Leather Women Handbag is genuine and free from defects before dispatch.
• Exclusions: Refunds are applicable only for damaged items (refer to Return Eligibility).

3. Return Eligibility

• Damaged Products Only:
  Returns are accepted only for items damaged during delivery.
• Return Window:
  Initiate a return request within 12 hours of delivery. Requests made after this period will not be accepted.
• No Replacements:
  Replacements are not available; only returns for damaged items are eligible.

4. Return Process

• Initiating a Return:
  Contact us at support@orchidlyf.com with your order details and a detailed description of the damage. Attaching photographs of the damaged product is recommended.
• Shipping Fee:
  A shipping fee for returns will be applicable and calculated based on your location.

5. Important Points

• Inspection:
  All returned items undergo a thorough inspection. If the product is found to be ineligible for return (e.g., not damaged as claimed), the return request will be refused.
• Packaging Requirements:
  Items must be returned in their original packaging, including all accessories, tags, or free gifts.
• Refund Process:
  Approved refunds will be processed within 7-14 business days and credited to the original payment method. For partial payments, only the balance amount will be refunded.
• Non-Transferable:
  Returns must be initiated and completed by the original purchaser.

Cancellation Policy

• Shipped Orders:
  Once the order is shipped, cancellations are not allowed. For more details, refer to our Cancellation Policy.
• Partial Payment Cancellations:
  • If an order is canceled after shipment or rejected upon delivery, the ₹149 partial payment fee is non-refundable.
  • For fully prepaid orders, cancellations after shipment are not eligible for refunds.

Need Assistance?

For any questions or concerns, feel free to reach out to us:

• Email: support@orchidlyf.com