Return, Exchange & Cancellation Policy
At Orchid Lyf, we’re committed to providing a smooth and trustworthy shopping experience. Please read the following policy carefully before placing your order.
1. Size Exchange Policy (For Outfits Only)
- We accept size exchanges for western outfits (tops, dresses, t-shirts, co-ord sets) only.
- Customers must raise an exchange request within 12 hours of delivery.
- Items must be unused, unwashed, and returned with original tags and packaging intact.
- Exchange is subject to stock availability. If unavailable, a store credit valid for 30 days will be issued.
- Customer must raise a support ticket with valid photos and ship the item to our return address. We currently do not provide reverse pickups.
- Only one exchange per order is permitted.
- Color or texture variations due to lighting or screen settings are not considered defects and are not eligible for exchange.
2. Damaged Product Returns (Outfits & Bags)
- We accept returns for damaged items only – this applies to both outfits and handbags.
- The customer must raise a return request within 12 hours of delivery.
- Requests must be submitted by email or support ticket with clear, valid photos (and a video if possible).
- Products must be returned in original, unused condition with packaging and tags.
- Returns will not be accepted if raised after 12 hours of delivery.
- If validated, we will provide a replacement (if available), store credit, or process a refund as applicable.
3. Bag Policy
- No exchanges allowed on bags.
- Returns are accepted only if the bag is received damaged, with a return request raised within 12 hours of delivery.
4. Refund Policy
- Refunds are allowed only after return requests are approved by our team.
- Once approved, the refund will be processed to the original payment method.
- Please allow up to 3 working weeks for the refund to reflect, depending on your bank or payment provider.
5. Shipping Responsibility
- Customers are responsible for shipping the product to our address in case of exchanges or returns.
- Use a trackable courier service and keep proof of dispatch.
- We are not responsible for delays, losses, or damages during return transit.
6. Order Cancellations
- Once an order is placed, it cannot be cancelled.
- We reserve the right to cancel any order due to product unavailability, technical issues, or pricing errors. Customers will be notified in such cases.
7. Contact Us
For any queries, return or exchange requests, please contact us at:
support@orchidlyf.com
Include your Order ID, reason for return/exchange, and clear photos.
